When you visit Hawthorne Beauty Room, you’ll enter a sanctuary where whatever your skin or beauty needs maybe, we’re here to listen, offer our expert knowledge and advice, and provide relaxing treatments that are truly customised to meet your needs and deliver results you’ll love.

Our dedication to providing the finest in skin and beauty care, plus an exceptional salon experience, is built on three core beliefs:

1. Understanding

We understand and appreciate that you are unique and have individual skin and beauty needs. This is why every treatment we do is completely customised to suit your needs and what you would like to achieve. Healthy skin takes time, and we take that time to get to know you and your skin, and design treatment plans to support your skin goals – and suit your lifestyle.

2. Relaxation

Providing you a sanctuary where you can come and completely relax and feel nurtured as we take care of you, is at the heart of all we do. We care passionately about delivering an exceptional pampering and relaxation experience whenever you visit us.

 3. Knowledge

We invest in ongoing learning and education to ensure we always provide expert advice and the most advanced treatments for your skin and beauty needs. We also invest in researching, testing and selecting the premium products, technology and techniques that we know will deliver the results our clients expect.

What you think is also very important to us! We love all client feedback. Regular feedback is essential to ensure we’re providing that exceptional experience, and that you – together with all our clients – are happy!

We also love to share our knowledge and explain to you not only ‘what’ we recommend for your skin, but also ‘why’ we recommend it. Understanding the benefits of a regular skincare routine is part of the journey to achieving healthy, happy skin – no matter your age or stage of life.

It’s these core beliefs that salon owner, Charlotte Thomson, learnt during the early years of her career, and now cultivates within the team and the salon.

Charlotte’s passion for skincare grew from her own struggles with acne as a teen. After much searching for a solution, she finally met a beauty therapist who offered the advice, care and treatment that made a difference to Charlotte’s skin and ultimately her confidence. It was this personal and attentive experience that influenced and guided Charlotte to later study beauty therapy – and graduate dux of her year and build a career in skincare and beauty therapy.

Fuelled with passion and ideas, in 2016 Charlotte was ready to take her brand of what skin and beauty care should be for clients and take over the ownership of Hawthorne Beauty Room. At that stage, the small business was operating from a couple of cosy rooms within a local hair salon. In four short years, Charlotte grew a solid team with like-minded and equally passionate beauty therapist and cultivated a loyal and growing clientele.

In 2020, in spite of the challenges of a global pandemic that forced temporary business closure and a slowing economy, Charlotte and her team reopened and bounced back with the resounding support of her clientele for which the team will be forever grateful. It was this support, that helped cement Charlotte’s decision to take a leap of faith and move from those cosy back rooms to open a new salon in a prime location at 250 Hawthorne Road, Hawthorne – and fulfilling one of her own beauty business dreams.

Today, Charlotte, together with her superstar team of beauty experts, Emily and Karina look forward to pampering you at Hawthorne Beauty Room.


Charlotte uses up-to-date procedures and examines the skin every visit to treat it as is needed . I am very pleased with her individual approach. She does not try to push products to sell and seems to genuinely care about her client’s skin.


I have just finished a 12 week DMK Enzyme treatment and couldn’t be happier.  Prior to treatment my issues were ageing, pigmentation and spots.  Charlotte customised the treatments to how my skin was reacting each week and took photos progressively so I could see the improvements.  Charlotte also educated me on the importance of post treatment care with products to use at home which I absolutely can’t live without. My skin is so much healthier, clearer and I’m confident to go make up free.  Additional bonus is that people are continually commenting on how well I look.  Seriously, if you need to freshen your look, I can highly recommend Charlotte & Emily at Hawthorne Beauty Room.


Charlotte is the most professional and friendliest therapist I have come across. I recently had a facial with Charlotte who was understanding of my needs and went above and beyond to ensure a comfortable experience. Facial was amazing and my skin has never felt better. I definitely highly recommend Charlotte and will be going back for more.


Always a lovely experience. Thanks Charlotte


Always knowledgeable and friendly, thank you Charlotte!


I wasn’t sure if Charlotte was still the owner of Hawthorne Beauty Room, but I am so happy to know that this is still the case. I had always enjoyed & appreciated her professionalism but it is her friendly attitude & down to earth, demeanour that makes discussing your concerns so easy & I look forward to continuing now & getting to know her lovely colleague Emily. My concerns eased & my eyebrows look fabulous! Thank you Charlotte for welcoming me back


Charlotte always provides the best service in a friendly and professional setting


Perfect. Always Charlotte does an amazing job. I always feel wonderful following a visit to this lovely salon.


When I got home and had a look at my eyebrows I wasn’t over the moon about them this time round.


I really liked my therapist and even helped with Spotify


Always a pleasure to see Charlotte. Room is always very clean and tidy with a lovely soothing atmosphere.


Always adore coming in for my facial! And my partner loved his tonight too!


Loved the massage by Charlotte today. Totally recommend some time on the table!


Professional treatment conducted in a friendly & relaxed atmosphere. Thank you Charlotte


Always good service and a great job done


Charlotte is the ultimate professional, keeps up to date with the latest in skincare and is such fun! She and Emily are incredibly skilled and their passion for beauty shines through in their work. I always leave a treatment looking and feeling amazing- love these girls


Always, personal, friendly service


I had the most relaxing facial with Charlotte. It included a foot massage which was lovely. I felt so pampered and my skin is glowing. Highly recommend Charlotte’s facials, will definitely be back.


Absolutely love the colour & shape I leave with. The room is always so lovely & inviting. Always happy & very friendly 🙂